Processing Feedback

Processing feedback is crucial to getting context from your users. Read carefully and link to the right product improvements.

While processing customer feedback you can attach it to a single or multiple features, or create a new one.

Link relevant features to the customer feedback

Link relevant features to the customer feedback

Mark feedback as processed

Select the feature you need from the list, change the "State" to Processed and it's done.

Notice: when you set the "State" field to Processed - a customer that has provided the feedback will receive an email stating that the feedback was processed. But such an email will be sent ONLY if this feedback came from a public roadmap (upvote or feature proposal) or the embeddable widget.

Learn more here.