> For the complete documentation index, see [llms.txt](https://help.prodcamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.prodcamp.com/customer-feedback/processing-feedback.md).

# Processing Feedback

Processing feedback is crucial to getting context from your users. Read carefully and link to the right product improvements.

While processing customer feedback you can attach it to a single or multiple features, or [create a new one](/features/create-a-feature.md).

![Link relevant features to the customer feedback](https://3223839397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M9YH1onkNo4yiuWdB4j%2Fuploads%2F8RKnQoyfE40GieN73UEx%2FCleanShot%202022-01-13%20at%2019.41.43%402x.png?alt=media\&token=7d706605-86b0-4306-9db5-88533ec952b8)

![Link relevant features to the customer feedback](https://3223839397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M9YH1onkNo4yiuWdB4j%2Fuploads%2FajheIfjfwvgnRYBHntJR%2Fimage.png?alt=media\&token=688b0283-9699-4efb-92ab-3e55038f4643)

![Mark feedback as processed](https://3223839397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M9YH1onkNo4yiuWdB4j%2Fuploads%2FQYPFEjyZysLUsi5a4qmH%2FCleanShot%202022-01-13%20at%2019.47.18%402x.png?alt=media\&token=bfd83012-a250-4639-9562-2c3f02723f60)

Select the feature you need from the list, change the "**State**" to **Processed** and it's done. 

{% hint style="info" %}
Notice: when you set the "**State**" field to **Processed** - a customer that has provided the feedback will receive an email stating that the feedback was processed. But such an email will be sent ONLY if this feedback came from a [public roadmap](/roadmaps/public-roadmap.md) (upvote or feature proposal) or the [embeddable widget](/widgets/feedback-widget.md).

Learn more [here](/feedback-loop/closing-feedback-loop.md).
{% endhint %}