# Processing Feedback

While processing customer feedback you can attach it to a single or multiple features, or [create a new one](/features/create-a-feature.md).

![Link relevant features to the customer feedback](/files/IKoKmQdmzaf02EeG07ls)

![Link relevant features to the customer feedback](/files/yGKaY0G3lcRd8PSIcd8B)

![Mark feedback as processed](/files/5H1XH7RTBFld2ExXGVZ7)

Select the feature you need from the list, change the "**State**" to **Processed** and it's done. 

{% hint style="info" %}
Notice: when you set the "**State**" field to **Processed** - a customer that has provided the feedback will receive an email stating that the feedback was processed. But such an email will be sent ONLY if this feedback came from a [public roadmap](/roadmaps/public-roadmap.md) (upvote or feature proposal) or the [embeddable widget](/widgets/feedback-widget.md).

Learn more [here](/feedback-loop/closing-feedback-loop.md).
{% endhint %}


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