Customer Feedback Channels
Below is the list of essential channels that will help you to collect more context from your customers.
Here's the list of supported feedback channels:
One of the most used channels is when you type something manually. Whether or not, it's a customer interview, a copy-paste from your notes, or spreadsheets.
It's great to be transparent with your audience and let them see what is up next. We enable companies to set up a public roadmap page for each project inside your ProdCamp workspace. Check our own public roadmap page here.
Let your customers help you. Create a feature voting portal and collect upvotes on concrete features to understand what is it that your customers expect from you.
Just forward an email to a designated mailbox that we provide and it will be added as feedback right inside the app.
You can create a nice-looking email handle in your domain (f.e. [email protected]) and configure rules to forward all emails to the email address that you can get in ProdCamp settings. Now, all the feedback that is sent to (for example) [email protected] will go straight to the app.
It's handy to have the ability to file customer feedback when you're browsing the web and you see something about your product.
Let your customers leave feedback and upvote features right in the Intercom Messanger.
You can embed an easy-to-use javascript widget inside your app that your users can use to provide feedback right from there!
Measure how engaged your customers are and how it's changed over time.
Last modified 1yr ago