> For the complete documentation index, see [llms.txt](https://help.prodcamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.prodcamp.com/integrations/intercom.md).

# Intercom

There are three scenarios of how you can use Intercom with Prodcamp.

To get started follow these steps:

### Connecting ProdCamp to Intercom

There are 2 ways to integrate with Intercom:

Option 1:

Open the link below and click on "Sign in to Install".\
<https://www.intercom.com/app-store/?app_package_code=prodcamp-2mks&search=prodcamp>

Option 2:

1\. Sign in to your ProdCamp account [here](https://app.prodcamp.com/?ref=help-intercom).

2\. Open the [Settings page](https://app.prodcamp.com/settings) and click Integrations on the top.

3\. Click on the Intercom section to expand and click on the "Connect with Intercom" button.

![](/files/p2ATdxpBjbBqcJFIAV5u)

### Voting for a feature on behalf of a user in the Inbox

Best practice: it's only a good idea to upvote a certain feature if you're sure it's what the customer needs. If you're not sure, create a new feedback record to be processed by a person in charge of feedback collecting from a product team.

1\. Inside the Inbox conversation, click on the ProdCamp icon.

<img src="/files/-Me4zN9K-3e_jaQw-ylb" alt="Activating ProdCamp integration for Intercom" width="563">

2\. Type keywords for the feature that a user has requested.

<img src="/files/-Me4zqn6gP7iWznzHvG3" alt="Upvoting a feature in the Intercom Inbox" width="563">

3\. Choose the best fit from the results and click on the upvote button.

<img src="/files/-Me5-2bLLwjOyjLYX84l" alt="Link to public roadmap in the Intercom Inbox" width="563">

4\. The link to the feature will be added to your next reply automatically. Just click Send.

### Capturing user feedback in the Intercom Inbox

1\.  In the Intercom Inbox, click on the ProdCamp icon.

<img src="/files/-Me4zN9K-3e_jaQw-ylb" alt="Activating ProdCamp integration for Intercom" width="563">

2\. Click on the "Submit New Feedback" button.

<img src="/files/-Me52UcGAK0cXaMi33xm" alt="Capture Feedback in the Intercom Inbox" width="563">

3\. Paste feedback content from the clipboard.

<img src="/files/-Me54mFXbyZG-FcmO_y7" alt="Submit feedback from the Intercom Inbox" width="375">

4\.  Click Submit.

<img src="/files/-Me5716wRXQ-cFZdwQk9" alt="User feedback in the Intercom conversation" width="563">

### Sharing your product roadmap on the Intercom Messanger Home

1\.  Go to the messenger settings.

<img src="/files/-Me58Ma2xZmqXndy9Zw8" alt="Intercom Messanger Customization" width="375">

2\.  Scroll down and click "Add apps to your Messenger."

<img src="/files/-Me58YEtWSf0h7uFxIRS" alt="Add new apps to your Intercom Messenger" width="563">

3\. Click on "Add an app."

<img src="/files/-Me58qz5RTofd4L1JRA7" alt="Adding an app to Intercom Messenger" width="375">

4\. Scroll down and click on the ProdCamp app.

<img src="/files/-Me594mNK3LykM5o2GrH" alt="Add ProdCamp to your Intercom Messenger" width="375">

5\. Select the product which you want on the roadmap.

<img src="/files/-Me59OyXiCcHh4E-3BO-" alt="Select a product for your public roadmap" width="375">

6\. Once posted, you'll see it in your Intercom Messenger.

<img src="/files/-Me5FJ7PsYD6fwntKKJm" alt="Public roadmap in Intercom" width="375">

<img src="/files/-Me5FUDfGTCxc-v9e6hU" alt="Feature voting in Intercom" width="375">

Well done! 🙌

Happy to get your feedback.