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On this page
  • Connecting ProdCamp to Intercom
  • Voting for a feature on behalf of a user in the Inbox
  • Capturing user feedback in the Intercom Inbox
  • Sharing your product roadmap on the Intercom Messanger Home

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  1. Integrations

Intercom

Integrating ProdCamp with Intercom

PreviousSalesForceNextZapier

Last updated 1 year ago

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There are three scenarios of how you can use Intercom with Prodcamp.

To get started follow these steps:

Connecting ProdCamp to Intercom

There are 2 ways to integrate with Intercom:

Option 1:

Open the link below and click on "Sign in to Install".

Option 2:

1. Sign in to your ProdCamp account .

2. Open the and click Integrations on the top.

3. Click on the Intercom section to expand and click on the "Connect with Intercom" button.

Voting for a feature on behalf of a user in the Inbox

Best practice: it's only a good idea to upvote a certain feature if you're sure it's what the customer needs. If you're not sure, create a new feedback record to be processed by a person in charge of feedback collecting from a product team.

1. Inside the Inbox conversation, click on the ProdCamp icon.

2. Type keywords for the feature that a user has requested.

3. Choose the best fit from the results and click on the upvote button.

4. The link to the feature will be added to your next reply automatically. Just click Send.

Capturing user feedback in the Intercom Inbox

1. In the Intercom Inbox, click on the ProdCamp icon.

2. Click on the "Submit New Feedback" button.

3. Paste feedback content from the clipboard.

4. Click Submit.

Sharing your product roadmap on the Intercom Messanger Home

1. Go to the messenger settings.

2. Scroll down and click "Add apps to your Messenger."

3. Click on "Add an app."

4. Scroll down and click on the ProdCamp app.

5. Select the product which you want on the roadmap.

6. Once posted, you'll see it in your Intercom Messenger.

Well done! 🙌

Happy to get your feedback.

https://www.intercom.com/app-store/?app_package_code=prodcamp-2mks&search=prodcamp
here
Settings page
Activating ProdCamp integration for Intercom
Upvoting a feature in the Intercom Inbox
Link to public roadmap in the Intercom Inbox
Activating ProdCamp integration for Intercom
Capture Feedback in the Intercom Inbox
Submit feedback from the Intercom Inbox
User feedback in the Intercom conversation
Intercom Messanger Customization
Add new apps to your Intercom Messenger
Adding an app to Intercom Messenger
Add ProdCamp to your Intercom Messenger
Select a product for your public roadmap
Public roadmap in Intercom
Feature voting in Intercom