Email Forwarding

Forwarding emails is a very convenient way to file a feedback when you receive one.

How it works

To save an email from a customer as a feedback record in ProdCamp you should forward it to a special email address that consists of a product ID that you can find on the "Products" page

and the "@forward.prodcamp.com" part, so it looks like [e-mail]

All the messages sent to this specific email will be recorded as feedback to the Product with this ID.

The only requirement for the forwarded message is: it must contain a combination of words "forwarded" followed by an email address that it was initially sent from, f.e. "forwarded from [e-mail]" or the following block:

---------- Forwarded message --------- From: Demo [e-mail] Date: Thu, 13 Dec 2018 at 17:53 Subject: Test message To: [e-mail]

Such a block is created automatically when you forward a message from the Gmail interface, so you don't have to worry about it when forwarding messages from inside Gmail. Otherwise, you have to add such a combination manually.