> For the complete documentation index, see [llms.txt](https://help.prodcamp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.prodcamp.com/feedback-channels/email-forwarding.md).

# Email Forwarding

Forwarding emails is a very convenient way to file a feedback when you receive one.

### How it works

To save an email from a customer as a feedback record in ProdCamp you should forward it to a special email address that consists of a product ID that you can find on the "**Products**" page

![](https://3223839397-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M9YH1onkNo4yiuWdB4j%2Fuploads%2FY1G5RASGSt3rn3flDTDx%2FCleanShot%202022-01-23%20at%2000.19.01%402x.png?alt=media\&token=293a34ee-f679-4014-9244-9babede9009d)

and the "**@forward.prodcamp.com**" part, so it looks like **<ZQYKGRTQN@forward.prodcamp.com>**

All the messages sent to this specific email will be recorded as feedback to the Product with this ID.

{% hint style="info" %}
The only requirement for the forwarded message is: **it must contain** a combination of words "**forwarded**" followed by an email address that it was initially sent from, f.e. "forwarded from <demo@example.com>" or the following block:
{% endhint %}

\---------- Forwarded message --------- \
From: Demo <demo@example.com>\
Date: Thu, 13 Dec 2018 at 17:53\
Subject: Test message\
To: <feedback@bar.com>

Such a block is created automatically when you forward a message from the Gmail interface, so you don't have to worry about it when forwarding messages from inside Gmail. Otherwise, you have to add such a combination manually.